SLA
Service Level Agreement (SLA)
Effective Date: January 1, 2026
1. Uptime Guarantee
We guarantee 99.9% uptime for our hosted AI Studio dashboards.
2. Support Response Times
- Critical Issues: 2 hours
- Standard Inquiries: 24 business hours
Effective Date: January 1, 2026
1. Uptime Guarantee
We guarantee 99.9% uptime for our hosted AI Studio dashboards.
2. Support Response Times
- Critical Issues: 2 hours
- Standard Inquiries: 24 business hours